Customer Service

Shipping & Delivery
All items will be posted by either recorded or special delivery, we regret at this time we are unable to take orders from overseas customers. Please allow for estimated production times before delivery. In some cases delivery times can vary. All of our jewellery is handmade, please allow up to 14 days for your order to be made and dispatched. You will be notified of your estimated delivery time upon ordering.
Privacy & Security
Any personal information you provide to us including and similar to your name, address, telephone number and e-mail address will not be released, sold, or rented to any entities or individuals outside of Amelia Creates.
Returns & Replacements
Items purchased online will be subject to a refund minus the cost of postage. You must notify us by email within seven days of receipt that you wish to return the item before goods are sent. Customers are responsible for posting back items correctly by Royal Mail Special delivery. The items must be complete, unworn and still in their original packaging. This policy does not include earrings, which are non-returnable for hygiene reasons. Unfortunately we are unable to exchange or refund items that have been personalized or customized. Rings ordered in the wrong we will charge a small fee of £10 to cover re-sizing and postage, this payment needs to be included with the ring when returned to us. Please do not hesitate to contact us if you are unsure about how to get your correct size.
Ordering
Simply select the item of your choice and add to the shopping cart. Please ensure you have selected the correct size and finish you require. Follow the simple checkout instructions to complete the transaction. Registering with Amelia Creates will make future shopping faster and easier. By creating your own account you will be able to access your order history and check your orders status.
Payment, Pricing & Promotions
Amelia Creates currently only accept PayPal payments. All payments are made in a secure way.
Viewing Orders
You are able to check the status of your order simply by logging into your account.
Updating Account Information
Simply log into your account, here you can view and amend your contact and delivery address details.
Please Note:
All photographs on this website are as representative of the items as possible, however some items may vary slightly as they are handmade and often incorporate natural beads and pearls.